Return and Refund Policy

Thank you for shopping at by chocpi! If you are not completely satisfied with your purchase, we're here to help.

Returns You have 7 days from the date of delivery to request a return. After 7 days, we are unable to offer a refund or exchange.

Eligibility To be eligible for a return, your item must:

• Be unused and in the same condition as received
• Be in the original packaging, including all tags and accessories
• Be accompanied by a receipt or proof of purchase

Non-Returnable Items The following items cannot be returned:

• Items that have been used or damaged after delivery
• Sale or final clearance items
• Gift cards

How to Return To initiate a return, please email our customer service with your order number and reason for return. Once approved, please ship the item to:

Recipient: bychocpi Address: 2264 Lakeview In, Chino Hills, CA 91709, USA Phone: 626-589-6665

Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return is received safely. We are not responsible for items lost in transit.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges To exchange an item, please complete the return process above and place a new order for the desired item.

If you have any questions, please don't hesitate to contact us.